Pouya Apps

Vachag support

Help for families.

Questions, feedback, or something not working as expected? Contact Pouya Apps directly.

Email support

support@pouyaapps.com

Support is available in English and Spanish. Please include your device model, iOS version, Vachag version, and a short description of what happened.

Please do not include a child’s name, age, learning activity, screenshots containing personal information, or other sensitive data.

Common questions

Does Vachag work offline?

Yes. Core play, local profiles, reviewed narration, and progress tracking work without an internet connection. App Store purchase and restoration actions require Apple’s services.

How do I restore a subscription?

Open Grown-ups, solve the multiplication gate, and choose Restore Purchases. Apple determines the active entitlement for the signed-in App Store account.

How do I erase local data?

Open Grown-ups and choose the profile-deletion control. This removes the local profile and learning progress; it does not cancel an Apple subscription.

How do I manage or cancel a subscription?

Use Apple’s subscription-management controls in Settings or the App Store. Deleting Vachag does not cancel a subscription.