Pouya Apps

Vachag support

Help for families.

Questions, feedback, or something not working as expected? Contact Pouya Apps directly.

Email support

support@pouyaapps.com

Support is available in English and Spanish. Please include your device model, iOS or Android version, Vachag version, and a short description of what happened.

Please do not include a child’s name, age, learning activity, screenshots containing personal information, or other sensitive data.

Common questions

Does Vachag work offline?

Yes. Core play, local profiles, reviewed narration, and progress tracking work without an internet connection. Purchases and restoration require the store used for the subscription. On Android, previously verified Plus access works offline until its recorded expiry.

How do I restore a subscription?

Open Grown-ups, solve the multiplication gate, and choose Restore Purchases. Use the Apple or Google Play account that purchased the subscription. Subscriptions do not automatically transfer between stores.

How do I erase local data?

Open Grown-ups and choose the profile-deletion control. This removes the local profile and learning progress; it does not cancel a subscription.

How do I manage or cancel a subscription?

On iOS, use Apple’s subscription controls in Settings or the App Store. On Android, use Play Store → Payments & subscriptions → Subscriptions. Deleting Vachag does not cancel a subscription.